Shipping Information

Website Order Shipping Details

All shipping prices are F.O.B. Manhattan, KS. Freight charges will be paid at the time of order. Shipping dates cannot be guaranteed and rates are dependent upon weight, size, destination and products ordered.

All shipments must be carefully inspected upon receipt as they become property of the buyer upon delivery. Freight damage claims and/or returns can only be recognized if shipment is refused or if delivery receipt is documented with notes related to damage or other discrepancy in shipment.  Before acceptance of freight, the extent of any damage should be noted on the bill of lading/receipt. Any claim for damage or loss must be communicated directly to your Authorized Florence Dealer within 30 days of product delivery. Damage or loss not signed for on the delivery receipt may not be acknowledged. Photographs of damage will be required in any damage claim.

You will receive one or more tracking numbers on the confirmation email we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

Con-Way
Package tracking: https://www.con-way.com/webapp/manifestrpts_p_app/Tracking/Tracking.jsp
U.S. customer service: 1-800-755-2728

Estes-Express
Freight tracking: http://www.estes-express.com/cgi-dta/edn419.mbr/input
U.S. customer service: 1-866-ESTES4U (1-866-378-3748)

USF Holland
Package tracking: http://www.yrcregional.com/hollandregional/index.shtml
U.S. customer service: 866-465-5263

Yellow Freight
Package tracking: http://www.yrc.com/
U.S. customer service: 800-610-6500

UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.

Federal Express Freight
Package tracking: www.fedex.com/us/tracking/ 
U.S. customer service: (800) GoFedEx or (800) 463-3339

USPS
Package tracking: http://www.usps.com/shipping/trackandconfirm.htm

Find a Local Dealer

An Authorized Florence Dealer in your area is available to assist you.
 
International? Click Here.

Replacement Locks and Keys

Lost a key? Need a new lock? Florence Manufacturing provides replacement locks and keys for all our products.
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Our one-stop online resource page for architects and design professionals.
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