Store FAQ

Florence Marketplace Frequently Asked Questions

WHO IS FLORENCE MANUFACTURING?
Florence Manufacturing is the nation's leading manufacturer of superior quality mailboxes and accessories for centralized distribution and collection of mail and packages. We are proud to trace our heritage of founding and acquired companies to the late 1800s. For more than a century, the Florence line of postal specialties has maintained industry leadership by offering consistently superior product quality and rapid, reliable customer service. Florence Manufacturing continues to be an important name in postal specialties, approved by the United States Postal Service with its award as the sole supplier of the USPS Outdoor Delivery Equipment.

WHY PURCHASE POSTAL SPECIALTIES FROM FLORENCE MANUFACTURING?
When you purchase Florence Manufacturing products, you can be assured that they meet the latest ISO standards as we are dedicated to producing a quality product which will stand the test of time. We have worked hard to establish relationships with authorized dealers across the country to provide you with local, on-site support as well as providing a customer service team committed to your satisfaction. And, we strive to be your one stop resource - not only in creating a safe, cohesive mail delivery center, but by making available the specifications, postal regulations and other technical documents you need to easily and effectively complete your project.

HOW DO I ORDER ONLINE?
Just start shopping! When you find something you like, click the ADD TO CART button next to that item. It will be saved in your Shopping Cart until you are ready to check out. You will have plenty of time to review and change your order before you submit it.

When you check out, you will have the opportunity to register which will create a florencemailboxes.com account or you can use our simple 'Guest Checkout' procedure for a one time transaction. Either way, your personal information and transactions are secure.

HOW DO I FIND PRODUCTS?
No matter what mailbox product you are looking for, we provide you with multiple ways to find it. Simply use our PRODUCTguide navigation tab near the top of the web page. This allows you to search for Florence products based either by category or department, utilizing thumbnail product images. You can also use the Advanced Product Search navigation tab to find your specific product by item name or keyword.

IS IT SAFE TO USE MY CREDIT CARD INFORMATION ON THE WEBSITE?
Absolutely. All information you transmit to Florence Corporation is protected with the most advanced security measures available. This encrypted data is not stored at Florence, but rather passed on to an industry leading vendor, Authorize.net for processing.

WHAT CREDIT CARDS DOES THE FLORENCEMAILBOXES.COM MARKETPLACE ACCEPT?
We accept Visa and MasterCard.

DOES THE FLORENCEMAILBOXES.COM MARKETPLACE CHARGE SALES TAX?
Yes, sales tax is applied to all orders and is calculated based on the shipping destination.

DOES FLORENCE CORPORATION SHIP INTERNATIONALLY?
Yes, we welcome international orders; but as they will ship a little bit differently than our domestic orders we ask that you please contact us directly to discuss the order. Please call 1-800-275-1747 or email
sales@auth-florence.com for assistance.

WHAT ARE THE BENEFITS OF MEMBERSHIP AT FLORENCEMAILBOXES.COM?
Registering takes only a moment but the benefits of membership are plentiful. With a membership account you can: shorten the amount of information entered at checkout; have 24/7 access to online order tracking, status, and history; utilize our industry unique online mailbox configurator and technical documents; plus receive information on exciting product news and specials at Florence Manufacturing. <Click here to register>

WHAT IF I DO NOT HAVE AN EMAIL ADDRESS?
An email address is required to place an order on the website so we may communicate with you about your order and to ensure a unique online identity for you if you choose to register as a member. If you do not have an email address but you do have web access, there are a number of free online email account providers that will allow you to establish a secure email account without charge and usually without requiring any other program participation. Take a moment to open a free online email account with one of these providers and you will be all set to place an order with florencemailboxes.com.

ONCE I BUY FLORENCE MAILBOX, HOW DO I INSTALL IT?
Do it yourself instructions for installation can be found shipped with each product or can be printed from the Downloads page of the website or the Downloads section for each specific product. Many Authorized Florence Dealers also handle mailbox unit installation themselves or can recommend a local contractor who does. Simply enter your zip code in the Contact Us section to locate a dealer who can assist you.

Find a Local Dealer

An Authorized Florence Dealer in your area is available to assist you.
 
International? Click Here.

Replacement Locks and Keys

Lost a key? Need a new lock? Florence Manufacturing provides replacement locks and keys for all our products.
» Lock and Key Lookup

Identify Your Mailbox

Not sure what product you have? Send us a photo and we'll get you the right part or replacement options.
» Mailbox ID Form

Architect Toolkit

Our one-stop online resource page for architects and design professionals.
» Learn More