Customer Service

Florence Manufacturing is proud to provide a complete support team to serve your needs. Not only are friendly customer service representatives ready to assist you in locating an Authorized Dealer or answering your product questions, but a full team of engineering, design, manufacturing, quality, marketing, and sales professionals are available to answer your questions, too. This dedicated team can help ensure your project includes the correct product to solve your centralized mail delivery and secure storage needs, work with you to develop a solution for larger installation projects, help guide you through current postal regulations, and assist you in determining the correct product solution for your existing mailbox installation that may need replacing or refurbishing. And if your project includes working internationally, our trained staff is ready to assist you with the special attention an international project requires.

As your partner in mailboxes and storage solutions since 1934, Florence understands the importance of exceptional service and that is why we are not just an order taker on the phone, but rather we’re here to help every step of the way. We can be reached Monday through Friday at 800-275-1747 or via personal email from our website.

Tami Velasco - Customer Service Manager Ms. Velasco has been with Florence Manufacturing since 1998. She is responsible for overseeing all aspects of the company's customer service programs including the in-bound call center, project quoting, sales data and dealer communications. Ms. Velasco has completed course work in psychology at Northern Illinois University. Contact Tami Velasco
Terri Visser Florence Customer Service - Region A Contact Terri Visser	Julie Davis Florence Customer Service - Region B Contact Julie Davis
Kendra Cowell (Padgett) Florence Customer Service - Region C Contact Kendra Cowell (Padgett)	Florence Customer Service - Region D Contact Customer Service
Sandy Lackner Florence Customer Service - USPS Accounts Contact Sandy Lackner	Kathie Conner Florence Customer Service - Estimator Contact Kathie Conner