Website Use Disclaimer

If you use florencemailboxes.com (Site), mailboxplanners.com (Site), 4cmailboxes.com (Site), afcbu.com (Site) and/or all other websites owned and operated by Florence Manufacturing (Sites) you accept these terms and conditions of use. Florence Manufacturing reserves the right to alter or amend these terms at any time by posting a new version of this document on the Site. If you elect not to accept these terms, do not use the Site.

Copying, distributing, transmitting, displaying, mirroring, modifying or otherwise using in any way any text, images or other content of these Sites without express written permission of Florence Corporation is strictly prohibited and may violate the copyright laws of the United States. Further, you may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from these Sites or materials. Florence Corporation does grant you the limited permission to print pages of the Sites on a local printer for personal use and/or third party reference for the purpose of specifying and/or ordering Florence products, provided the material is not modified and all copyright notices contained within the material is retained.

The Florence Manufacturing name and logo, along with all other product logos, trademarks and service marks displayed on these Sites are the property of Florence Corporation or their respective owners. You may not use any of the logos, trademarks or service marks displayed on these Sites without the prior written permission of the respective owner.

The content of these Sites is provided "as is." Although Florence Corporation makes every attempt to ensure these Sites are as accurate as possible, the descriptions of products and services on these Sites do not create a warranty or guarantee regarding such products and services. Florence Manufacturing makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Sites or the information, products, services, or related graphics contained on these websites for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Florence Corporation has made every effort possible to ensure the accuracy of all information contained within these Sites. We reserve the right to correct inadvertent or typographical errors, inaccuracies or omissions - should they happen to occur - and to change or update information at any time without prior notice.  In addition, descriptions and specifications contained on these Sites were in effect at the time it was created and may be subject to periodic updates. Florence Manufacturing reserves the right to discontinue products at any time or change specifications and/or designs without prior notice and without incurring liability.

These Sites contain links to other sites on the World Wide Web that are not owned or operated by Florence Corporation. Florence Corporation has no responsibility or liability with respect to information or materials located on such third-party sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Authorized Florence Dealers are not employees of Florence Manufacturing, but rather are independent contractors whose relationship with Florence Manufacturing is that of a customer.

Access to these Sites is limited to viewing the linked Web Pages for legitimate business purposes to access the information provided by Florence Corporation at these Sites. Any access or attempt to access other areas of the Florence Manufacturing or Gibraltar Industries computer system(s) or other information contained on the system for any purposes is strictly prohibited. You may not use any information on these Sites other than in connection with a legitimate business purpose. We also hold a zero tolerance policy for spam and spammers. 

Every effort is made to keep these Sites up and running smoothly. However Florence Corporation takes no responsibility for and will not be liable for these Sites being temporarily unavailable due to natural disasters or technical issues beyond its control.

Certain sections of these Sites require registration. By providing requested registration information, you agree to receive periodic communications from Florence Manufacturing and we agree to allow you to download certain intellectual property such as, but not limited to, product specifications, marketing literature and technical documents as well as the use of our exclusive online mailbox configurator. We will not sell or distribute your registration information to anyone outside Florence Corporation and it will only be used so that you may access the restricted portions of these Sites as well as receive periodic communications from us. You may opt-out from these communications at any time while still maintaining access to the register only sections of these Sites. Any information gained from registering on the Site will be stored and protected on a secure server which is not accessible to the internet. You are responsible for restricting access to your computer and agree to accept responsibility for all activities that occur under your account and password. Florence Manufacturing reserves the right to terminate accounts or refuse orders at its sole discretion.

Florence Manufacturing uses industry standard security measures to protect your confidential information. Your encrypted payment information travels via a secure socket layer (SSL) to Authorize.net, an industry leading online payment processor, where the information is processed on their secure server. No such information is retained on the Florence Corporation Sites, nor is it accessible by our Authorized Florence Dealers.

All product pricing is in U.S. dollars. Florence Corporation makes every effort to ensure that its prices are up-to-date and accurate. Nonetheless, any pricing information on this site is subject to change without notice. By placing an order to purchase a product, you agree to pay the purchase price set forth on the Florencemailboxes.com website. In the event a product is listed at an incorrect price due to a typographical or programming error, Florence Corporation has the right to cancel any order listed at an incorrect price. Payment is expected at the time of purchase and can be made with a MasterCard, Visa or American Express credit card.

Orders may only be cancelled if it is within 72 hours of submission and it has not already entered into production. Contact the Authorized Florence Dealer directly if a cancellation is required and it meets these criteria.

Product installation instructions are included with all Florence products and note any necessary material – such as framing material and fasteners – which shall be furnished by the contractor/installer. When products are for US Postal Service access, consult with your local postal authorities to obtain the necessary Arrow Lock.

Florence Manufacturing provides a five-year warranty from the date of product shipment covering defects in material and workmanship of all equipment. This warranty guarantees factory replacement and/or repair of all defective items. This warranty does not cover replacement of batteries or other consumable items, or damage due to improper installations, mishandling, misuse or acts of nature. We make no other warranties of any kind, either expressed or implied.

Returned goods will not be accepted without an RGA (returned goods authorization) number, which must be obtained from your Authorized Florence Dealer. In the event a product is authorized for a return, a minimum 30% restock will apply for standard stock products. Outbound freight and return freight is not credited as part of the return. Custom orders and orders with options cannot be cancelled and will not be accepted for return, exchange or refund.

All shipping prices are F.O.B. Manhattan, KS. Freight charges will be paid at the time of order. Shipping dates cannot be guaranteed and rates are dependent upon weight, size, destination and products ordered. All shipments must be carefully inspected upon receipt as they become property of the buyer upon delivery. Before acceptance of freight, the extent of any damage should be noted on the bill of lading/receipt. Any claim for damage or loss must be communicated directly to your Authorized Florence Dealer within 90 days of product delivery. Damage or loss not signed for on the delivery receipt may not be acknowledged. Photographs of damage will be required in any damage claim.

Neither Florence Corporation, nor its affiliates, directors, employees, or other representatives, are liable for damages arising out of or in connection with the use or inability to use these Sites or any of the materials, products, services, or applications described herein. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to compensatory, direct, indirect, punitive or consequential damages, loss of data, programs, income, profit, or claims of third parties.

Find a Local Dealer

An Authorized Florence Dealer in your area is available to assist you.
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Replacement Locks and Keys

Lost a key? Need a new lock? Florence Manufacturing provides replacement locks and keys for all our products.
» Lock and Key Lookup

Identify Your Mailbox

Not sure what product you have? Send us a photo and we'll get you the right part or replacement options.
» Mailbox ID Form

Architect Toolkit

Our one-stop online resource page for architects and design professionals.
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